RutgersZone managers and staff survived the first semester of business! In reflection, we have had some successes and some failures. At the risk of sounding nostalgic, my experience is largely attributed to the crew members whom have kept the energy alive. Teamwork is the essence of what we do here. Some managers may disagree and say customer service or creating an experience, but in my opinion those two goals are unachievable without teamwork.
I have never worked in and WITH a large group of people for more than a constrained period of time. Being a RutgersZone manager has given me this experience, allowed me to take risk, fail, and succeed.
Also, I have never managed anyone before. I am thankful for when crew members work to there utmost potential while on duty, because it allows for me to focus on my specific duties as a manager. I am thankful for the involvement of the staff outside of "shift work", because I can observe the growth of their communication skills, operational skills, and overall self esteem. And oddly enough, I am thankful for the crew members that have made mistakes for me to correct. Their mistakes have given me an opportunity to practice reprimanding, correcting, and building a one-to-one relationship with them. There is something extremely personal about when a person makes a mistake. He or she becomes very vulnerable to their manager. Each person reacts in a different way whether it is defense, pity, apology, or silence. Each situation has allowed me to test myself in this role. And let us not forget that I also report to a manager. Living through enteractions I have with my staff helps me be a better employee to my boss.
One more semester left for me & lots to do!
Chat soon.
Becky
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