What is this blog?

The RutgersZone is a revolutionary new space located in the Livingston Student Center on the Livingston Campus of Rutgers University. The space includes games like Skee-Ball and Pool, an array of HD Satellite televisions and a full-service ice cream/soda shop.

In addition to creating a unique experience on campus for Rutgers students, the RutgersZone also aims to develop life and leadership skills of the staff members working in the space.

This blog, the RutgersZone Experiment, is a chronicle of this ground-breaking experience being shared by seven undergraduate student managers and one professional staff general manager. These students are being tasked with working as a team to create an unmatched on-campus experience for our guests, learning to become effective managers and constantly "pushing the envelope" for what is expected on a college campus. As a part of their employment experience, each student manager is asked to blog at least once per week about the processes associated with opening this space or developing as a manger.

Welcome to the RutgersZone Experiment!





Wednesday, March 23, 2011

One-minute.. actually 10 minute Reprimand

All year we have had issues with crew members losing morale and enthusiasm at the Zone, therefore causing them to slack off and frankly half-ass their jobs. It's really easy to get frustrated, hold it in and then complain to Matt later, instead of addressing the issues as they arise. In our pre manager meeting a few weeks ago, the managers did just that and were met with quite a different response than we expected: We were told that WE were doing the same thing as the crew. Matt informed us that we were also slacking on the job by not properly checking that tasks were completed correctly, lacking enthusiasm and asking simple questions that had easy answers, had we just tried to solve the problem ourselves. Personally I think that it made all 8 of us take a step back and look at ourselves and our work ethic. Everyone on the team is important and if one person falls short, it will effect the entire group. For instance, if the closing shift left the place a complete mess that just makes more work for opening shift, which causes them to rush, which affects day shift, and the cycle will just repeat itself. So what I took away from the 10 minute reprimand was that we only have a few short months left together and we've done such a great job with getting the Zone up and running this year, so why not finish strong? It's the managers' job to keep the crew on track and focused so we can keep the ship running smoothly and I know that everyone will step up and get it done :)

--Joelle

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