Last week was our first official staff meeting at the Zone! I was pretty anxious and excited to meet all of the new crew members, but as the meeting came closer I was hit with nerves. So many thoughts began fill my mind.... Would the crew members like us? Would the crew members share the same vision for the Zone as the staff members? Will they be interested?
We all collectively decided to split up into three groups with two managers at a "station". I thought it was a great idea so the crew members wouldn't feel like they were being lectured the whole time. If anyone knows me at all, I can sometimes get bored easily. I tried to place myself in everyone's shoes and I felt that we needed to have a more interactive way of getting to know one another while learning the responsibilities of the Zone. Ashley and I emphasized to the new crew members how vital the standards of customer service were. We also gave a brief overview of the games and how opening and closing shifts worked. Joelle and Adam discussed food preparation, inventory, and cash management. Lastly, Becky and Phylisha went over the T.O.K.E.N. philosophy of the Zone as well as marketing, promotions, and our ideas of tradition.
We all felt that the meeting went smoothly. It was really great for us as managers to see that the soon to be crew members were so excited to work with us. I also thought it was great that we were able to interact with our crew members before they started work. Overall, I feel that we have a unique group of people who have a lot to bring to the table. I really think that it's going to be a great year at the Zone!
Keep following,
-Lisa
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