What is this blog?

The RutgersZone is a revolutionary new space located in the Livingston Student Center on the Livingston Campus of Rutgers University. The space includes games like Skee-Ball and Pool, an array of HD Satellite televisions and a full-service ice cream/soda shop.

In addition to creating a unique experience on campus for Rutgers students, the RutgersZone also aims to develop life and leadership skills of the staff members working in the space.

This blog, the RutgersZone Experiment, is a chronicle of this ground-breaking experience being shared by seven undergraduate student managers and one professional staff general manager. These students are being tasked with working as a team to create an unmatched on-campus experience for our guests, learning to become effective managers and constantly "pushing the envelope" for what is expected on a college campus. As a part of their employment experience, each student manager is asked to blog at least once per week about the processes associated with opening this space or developing as a manger.

Welcome to the RutgersZone Experiment!





Friday, November 5, 2010

Any soda for 25 cents?

On Friday I had two customers come to the bar and ask for three drinks. It played out like any other order, they asked what types of drinks we had, I showed them our flyer and then they made their decisions. Things started to get weird when one of the customers handed me a dollar for the order. I looked at him oddly. I had to clarify with him that he wanted three drinks. He said yes, and he looked shocked when I told him I would need 2 more dollar bills, He said "But it says here soda costs 25 cents." I quickly looked at the flyer he was referring to and laughed. On our soda flyer at the bottom it says " Cheery or Vanilla Can Be Added To Any Soda For Just 25 cents!" The problem is that the sentence is split up onto 2 lines. So the customer had read "Any Soda For Just 25 cents," forgetting to read the top line, and misleading him to think that our sodas were actually that cheap.
When I pointed out the mistake the two customers laughed but were slightly disappointed. They then had to borrow two dollars from friends. This had defiantly been the funniest thing to happen to me in a while at the Zone.
The moral of the story today children is: READ CAREFULLY!!!
Also in regards to reading; customers please read the sign right in front of the register that says cash and RU Express ONLY and we now have our flavors written on the gelato case, do not ask what flavors we have.

Phylisha =)
(AKA Phylifa and Hyli_a_ore)

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