What is this blog?
The RutgersZone is a revolutionary new space located in the Livingston Student Center on the Livingston Campus of Rutgers University. The space includes games like Skee-Ball and Pool, an array of HD Satellite televisions and a full-service ice cream/soda shop.
In addition to creating a unique experience on campus for Rutgers students, the RutgersZone also aims to develop life and leadership skills of the staff members working in the space.
This blog, the RutgersZone Experiment, is a chronicle of this ground-breaking experience being shared by seven undergraduate student managers and one professional staff general manager. These students are being tasked with working as a team to create an unmatched on-campus experience for our guests, learning to become effective managers and constantly "pushing the envelope" for what is expected on a college campus. As a part of their employment experience, each student manager is asked to blog at least once per week about the processes associated with opening this space or developing as a manger.
Sunday, November 14, 2010
RUZONE visits the NJ DEVILS- what a trip!
Friday afternoon the entire RutgersZone staff went to visit the Prudential Center and saw the NJ Devils get their first home win of the season! We departed the Zone at 2:45 and rode the bus up to the Prudential Center in Newark. When we arrived, we were able to talk to Will, who works in Marketing, and Joe and Adrienne, who work in Guest Services. They had a lot of great advice about running a business and getting people to your venue. One thing I specifically remembered was the discussion about how people perceive value differently now that the economy has not been so good, and how the Prudential Center staff has worked on different things to make customers' experience excellent. After that, we ate dinner, and then Will gave us a tour of the Prudential Center, which is the coolest building ever! The facility has something for everyone to enjoy at various price ranges, and allows customers to create their own different experiences. I was just impressed by the cushioned seats, which made watching the game much more comfortable. After the tour, we did some team building and brainstorming exercises, then watched the game. Hockey is a very interesting sport, especially when the players fought, and the ushers dancing to "All the Single Ladies"! But when the Devil's won, everyone was excited, and we even got high-fived by the staff members on our way out. Overall, it was a great experience and we got lots of ideas to implement in the Zone!
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