Fall 2010 Semester Reflections

This semester went by quickly, as have all the others of college. I can't believe I am graduating in May. It seems like just yesterday I was moving into my freshman dorm room and participating in orientation. It has been a unique experience to see all the changes that have occurred at Rutgers during my time here, and also to be a part of those changes. I remember what Livingston Student Center looked like before the new construction, before the RutgersZone. We have been able to provide students with a place to relax, have fun, and enjoy yummy food during their downtime, but have also been provided with an important learning experience ourselves. One of the most important things I learned was how a business really runs. We learned how the money we make by selling food or tokens goes back into purchasing those items. As manager of programs, I also learned how much people charge for their performance services, and to figure out ways to provide quality entertainment to students in a way that fit into our budget. This whole process made me appreciate how important it is to manage money properly, and invest in things that will make money for a business. It was also a challenge learning to manage peers, how to speak to people politely, but also discipline people whom you may consider a friend.

The trainings we did were different than most others that I have experienced at Rutgers and elsewhere. We had to start from scratch to prepare to work at a brand new place, so learning things like how to scoop a proper ice cream scoop and make a delicious milkshake were very helpful, but it was also important to learn about outstanding customer service and a positive working environment. After going on the various trips we took during training ( NYC -Dave and Buster's, MSG/Liberty Game, Jersey Shore- Showplace/ Boardwalk etc), and applying our own standards of customer service, I have noticed when I am out shopping or at a restaurant that people with positive attitudes really make for a better experience, and also made me want to spend my money there instead of somewhere else. This is the most important lesson I took from training- positive interaction with customers is important no matter what field you are in.

For the spring, I hope to help create some really cool programs to bring people into the space, and to also reach out to other student groups to create events. We had huge successes working with Rutgers Hillel to create the Chanukkah Pre-Game party and with Livingston Residence Life to create the viewing party of "A Christmas Story". I would like to find other student groups from all different backgrounds and create events that bring people together for fun much like these two did. Hopefully spring semester will be fun for all who work at the Zone, and a nice way to end four years at RU for the seniors!