I can't believe that in one week I will be starting my last spring semester at Rutgers. When I think about when we started training in August I felt that those long days would never end but now it seems like August was a million years ago! Working at the Zone this fall has taught me many things about being a manager, employee and also about myself. Unfortunately I didn't start out the semester so hot in terms of balancing work and play, so it took a lot of hard work to catch up. I'm really grateful for Matt for giving me a reality check after the first month of school to put my focus back on work and leave my problems at the door. Also, I definitely learned that some people are not as quick to understand how to do certain things and that instead of being critical I need to be more patient and be a teacher.
The training sessions both inside the Zone and out were great refreshers and sources of ideas and motivation for the management and staff. I really enjoyed the training at the Devils because they answered all of our questions and seemed very passionate about the job. I really liked that the Devils staff try to make every member feel special and important by offering fun incentives and showing interest in each others lives. I learned how truly important it is to make a customer feel welcomed and excited about the space so they will want to come back and bring friends too. I will definitely be more conscious about greeting customers and following up on orders. Also, since I am in charge of organizing staff socials, I want to think of incentives and rewards for the crew so they feel appreciated.
This spring I really want to put 110% more effort into my job. I want to get the inventory finished by February so the system is running efficiently which will make our lives much easier. Also I want to get suggestions from the crew and customers for new menu items. I will plan the staff socials in advance and try to make them as successful as the December social. I will admit that I didn't put as much effort into preparing for meetings or socials as I should have so I am going to make that one of my top priorities.
Fall semester was quite the learning experience and I am so happy that I had the management team as a source of support. I always feel that I can ask any of the managers for help or advice without feeling stupid about it. I'm happy that we had time in the summer to bond and I really feel that we are a family. I am really excited for this semester because I know that I can make the improvements I need to make a an individual and that I have people to lean on. Definitely some great expectations for the spring semester :)
-Joelle
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