As I sat down to write this blog entry, everything really hit me all at once. It's crazy that I'll be starting my FINAL semester at Rutgers this Tuesday. In addition, I start my last internship this week. Come May, I'll be a, dare I say it, graduate? Wow. It's weird to think that I'll be graduating because I still feel that summer training was just a few weeks ago. Like Ali mentioned, I remember the Livingston Student Center prior to the renovations. I can't believe how far it's come and how many advancements have been made to it. That's how I hope the RutgersZone will be in the future! Although we've started off strong, there's so much more we can do. We haven't even scratched the surface yet!
This semester, I feel that we've all grown, learned, and experienced more than we have ever imagined as managers. I know that I've learned how important it is to delegate effectively to our staff members. Sometimes it's hard to snap into the notion of delegating, probably because I'm so used to playing into "worker" or "intern" roles. I've been working since 16, so I think that helps me to be a better teacher to our staff members. I think it's really important to lead by example and show the staff that you aren't there to sit there and boss them around. I try my best to constantly work with each of the staff members individually on certain job duties to ensure the tasks are getting done properly. I've also learned that when you mess up, the best thing to do is to get back up and keep moving on (or as we consider it at Rutgers - keep choppin' on) It took a while to adjust to the management position and get my priorities straight. My life is extremely chaotic and my mind is always on overload with everything that's going on. The craziness in my life translated over to a sloppy work ethic, which is unlike me because I can sometimes come off as a perfectionist. As a manager I got back up and continued on, even when things were rough. As a manager, I've also learned how to be prepared for various situations. As a manager you are responsible for handling the space and nobody is holding your hand when you're in charge. I've learned how to step up as a manager and really take charge. Lastly, I've learned how important it is to work effectively as a team, not just with managers, but also with crew members. I learned that as managers it's important for us to make sure that everything is running smoothly and when one part of the team is down, it affects everyone else.
As I look back on our summer training session, I realize how important each and every day was. I loved learning about the operation styles of each and every venue we visited. It was great to see how important customer service was to all of these venues, especially the Madison Square Garden management team who value themselves on the "Circle of Service" philosophy. These sessions, lessons, and experiences will help me in my future career in the public relations field.
In the spring, I really want to knock my job out of the park. I'm making it a goal to be more organized and on top of things. Although to as a staffing manager some things are out of my control, I'm going to try to be proactive and make sure I can do the best I can to resolve issues before they start. I want to also be more involved with planning and projects at the Zone. In addition, I really want to shine as a manager and help out in any way I can. Here's to a great spring semester! :)
-Lisa
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