What is this blog?

The RutgersZone is a revolutionary new space located in the Livingston Student Center on the Livingston Campus of Rutgers University. The space includes games like Skee-Ball and Pool, an array of HD Satellite televisions and a full-service ice cream/soda shop.

In addition to creating a unique experience on campus for Rutgers students, the RutgersZone also aims to develop life and leadership skills of the staff members working in the space.

This blog, the RutgersZone Experiment, is a chronicle of this ground-breaking experience being shared by seven undergraduate student managers and one professional staff general manager. These students are being tasked with working as a team to create an unmatched on-campus experience for our guests, learning to become effective managers and constantly "pushing the envelope" for what is expected on a college campus. As a part of their employment experience, each student manager is asked to blog at least once per week about the processes associated with opening this space or developing as a manger.

Welcome to the RutgersZone Experiment!





Tuesday, August 31, 2010

My First Shift!

We're officially open! YAY! So here's a little info about my very first shift! After 10 days of intensive training you would think I was on the ball ready to go, ready for anything and everything. Let's be honest - I was nervous! Fortunately for me, my first day was fairly slow; and by fairly I mean that I didn't serve one person except for myself because I wanted to practice my milkshaking skills (which still need a bit more practice).

Because I don't have much to tell I'm going to spill more about my second day because it was a little more exciting! The first order I got for a milkshake was interesting. I tried not to let the customer see that I had to think hard about the process, but I think it was pretty obvious since I was going so slow. So what did I do? I was honest!! After making the milkshake I made sure he told me how it tasted. After the first one, it was easy. This is all part of the learning experience. I'm definitely more of a hands on person so as the shift continued on I started to feel more comfortable with the things I was doing. I had to remind myself that I learned everything I need to know to feel comfortable here and to actually do everything. So yes, I gave myself a little pep talk :)

The closing process isn't so fun when you're doing it by yourself. However, at least I can say that now I know how to do each thing. This made me so excited to finally meet all the crew members so that for future closing shifts it might be a little more exciting!

I'll be posting with more fun and embarassing moments at the Zone so stay tuned!

Ashley :)

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