Today was not as eventful as the other days we have had, but it was still very informative. Today we were trained in Buzztime Trivia. It is a channel on TV, just like Fox or Nickelodeon, which has interactive trivia games for people to play while sitting at the bar. The training wasn’t hard because using the playmakers, which are the controllers you play the game with, was simple. Our instructor, who came from California to teach us about the game, went over everything that we would need to know. The format was easy to follow which helps us when trying to help a customer use it, or when teaching our crew what to do. I think Buzztime is a cool way to compete against friends when drinking at the bar, plus people will like that it’s free.
After that our next training was how to manage and operate the cash register. We learned about all the procedures we would have to do when opening or closing the Zone. Now unlike the earlier training with Buzztime, this training was less simple and forced me to ask a lot of questions. I
mean you want to be sure of what you’re doing when dealing with someone’s money, right. We practiced very different scenarios of what type of customers we would encounter and how to charge them appropriately. This is probably the area that I am most nervous about because it’s not something you instantly get. You have to practice at using the machine and getting used to the buttons. Then it adds stress that we are the managers that handle everything from refunds to exchanges with the machine. Even though this is my main worry when being on shift I know that I’ll get used to using it sooner than I think.
After that our next training was how to manage and operate the cash register. We learned about all the procedures we would have to do when opening or closing the Zone. Now unlike the earlier training with Buzztime, this training was less simple and forced me to ask a lot of questions. I
mean you want to be sure of what you’re doing when dealing with someone’s money, right. We practiced very different scenarios of what type of customers we would encounter and how to charge them appropriately. This is probably the area that I am most nervous about because it’s not something you instantly get. You have to practice at using the machine and getting used to the buttons. Then it adds stress that we are the managers that handle everything from refunds to exchanges with the machine. Even though this is my main worry when being on shift I know that I’ll get used to using it sooner than I think.
Cash management defiantly let me know that in the position I have been given, I hold a lot of responsibility. I need to pay attention at all times and be careful when doing a transaction. This is important because if something is off with the money count and I’m manager on duty than the mistake falls on me. It also means that I am responsible for helping my crew because they will always turn to me when they need, just like us managers turn to Matt for all the answers. I literally remember when we were talking about voiding items I said to myself “Oh my gosh, I feel like a manager.”
The last thing we did that night was discuss “The 1 Minute Manager”. This book was a short fictional tale, of a young man in search of the “perfect” manager. In his search he finds a boss known as the “One Minute Manager.” This manager is unique to all others because, he isn’t TOO stern or TOO lenient. He gives his workers 1 minute goals, 1 minute praisings, and 1 minute reprimands. All of it put together equals a healthy, thriving work atmosphere. The book was intended to teach us how as new mangers we should handle our crew. I think the main point I grabbed was that people react more to positivity than to negativity. Yelling at someone to do their job is less effective than asking politely but with authority. It also helps to illustrate how we should treat each other as leaders of this new venture.
That’s it for now,
Phylisha =)
That’s it for now,
Phylisha =)
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