For the second day of manager training we went to New York City to visit Dave & Busters. Fortunately we were able to meet with both Benjamin, the Sales & Marketing Manager, and Sean, the assistant general manager. Benjamin gave us some great ideas about ways to market the RutgersZone including promotions, rewards for frequent guests, street team and others to get the word out. I really liked his ideas, especially one about making door hangers and putting them on all the dorm room doors. |
As a manager, I found that speaking with Sean was very beneficial because he has a lot of experience and offered different ideas about how to keep employee morale high and make them feel special. I really liked how he suggested we have different incentives and rewards for the best employees as well as employee appreciation activities.
In addition, he had helpful advice about how to make customers feel special which I think is really important to our "TOKEN" philosophy. I am excited to apply these ideas in the RutgersZone because I want my staff to really enjoy working here and to build relationships with the customers so they always feel welcome and want to keep coming back.
Thanks!
-Joelle "Jamilly" Bacino
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