What is this blog?

The RutgersZone is a revolutionary new space located in the Livingston Student Center on the Livingston Campus of Rutgers University. The space includes games like Skee-Ball and Pool, an array of HD Satellite televisions and a full-service ice cream/soda shop.

In addition to creating a unique experience on campus for Rutgers students, the RutgersZone also aims to develop life and leadership skills of the staff members working in the space.

This blog, the RutgersZone Experiment, is a chronicle of this ground-breaking experience being shared by seven undergraduate student managers and one professional staff general manager. These students are being tasked with working as a team to create an unmatched on-campus experience for our guests, learning to become effective managers and constantly "pushing the envelope" for what is expected on a college campus. As a part of their employment experience, each student manager is asked to blog at least once per week about the processes associated with opening this space or developing as a manger.

Welcome to the RutgersZone Experiment!





Sunday, February 27, 2011

Duty Log & Staff Evaluations (Already....?)

Hi all,

So this has been a busy month for all of us managers! First off - make sure to check out our RutgersZone music video/commercial (posted below) which we are all so proud of! Ok, back to business. This month Adam created a new, updated duty log for all of us managers to follow. The duty log is basically a way for all of us managers to communicate information to one another. We followed a daily checklist prior to the duty log, which was easy to follow, but didn't particularly document information from the shift. This new duty log has significantly improved communication between the managers from shift to shift. It's set up so that we can see tasks that must get done, report on things that have occurred while on shift (ex: deliveries, situations, staff changes) and everything is in writing in case we need to refer back to that day for any reason. The duty log was definitely needed and Adam did an awesome job on it! Communication between managers is extremely important and now information won't get lost in translation from shift to shift!

I can't believe we are already to the point of staff evaluations. I feel like it was just yesterday that we were introduced to our new crew members. Now we have to evaluate them! Time certainly flies. Evaluations are a key asset to any establishment - for the general manager, managers and also for crew members. It provides feedback for improvement and helps to address any issues people may have. The managers broke off into sections and picked crew members that they often worked with so that evaluations could be fair and accurate. Evaluations are not only valuable for the managers, but also for the crew. Through staff evaluations, crew members can evaluate where their strengths and weaknesses are. It's also great for managers because it helps us identify areas that crew members need refreshing on. These evaluations helped us to understand how we are doing as an establishment and what areas we need to improve on. There's always room for improvement!

-Lisa

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