So they say there's a first for everything...
Today was our FIRST Saturday Event, the FIRST time two of the managers opened and worked without our general manager there and the FIRST one minute reprimand for my fellow manager and I.
So the Zone is closed on Saturdays in order for us to run events. Today happened to be the first one and Adam and I were scheduled to work. This was the first time that our GM Matt wasn't there before us and guess what happened - Adam and I were both late. (A general statement about Rutgers University is never trust the bus system and that includes nextbus.com) Anyways...of course this is always a reason for concern, however today was of particular importance because of the event we were having. The host of the event had showed up to the RutgersZone early in order to make sure everything was ready to go only to find that the place wasn't open yet. Ut ohhh!
With this being said, Adam and I received our first one minute reprimands. This one minute
reprimand is something that we learned during the training process from a book we read called One Minute Manager. We learned this so that we could properly manage our staff,
but also so that we knew about how Matt views certain managing tasks as well. It is basically just a break down of what went wrong and done so in a manner that makes the person aware of their wrong action and how it made the other person feel. And it works! Adam and I both felt terrible. We were relying on each other to get there on time without the proper communication for actually doing so.
This is all a part of the learning process. It has been a crazy, crazy week and the lessons keep on coming!
Keep checking in for more fun stuff and lessons learned!
Ashley :D
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