After our meeting on Sunday I began my first shift training new crew members. Thom and Nick were the guys I was training. When I got there I immediately began to teach them about closing procedures. I told them about what happens an hour and then a half hour before we close. I was slightly interrupted by Mr. Ferguson when he told me that we would stay open until the football game was over which made us stay open later than I originally thought.
From there I taught Thom and Nick everything that needed to be done when closing the restaurant. Form shutting down the soda stations to using the dishwasher. During the shutdown the two of them got to experience making one float, a sundae and a waffle dessert, which subsequently also taught them about how to use the cash register. Eventually I was able to teach them about how to properly clean the tables, and shut down the games.
An interesting point in closing was when a consistency issue was brought up. We had just discussed training consistency in our meeting. When I was showing the two how to put things on the drying racks they mentioned that they had been told previously that it was okay to dry things on the CLC cart. In my experience I have never dried things on that cart and I feel it wouldn't be safe to do that because the top of that cart isn't sanitary. It just showed that as a staff we still have some things to work out in the training process.
Admittedly I was very nervous of the training process because I was completely in charge of their learning, but I just pushed my nerves aside and did everything to the best of my ability. The night ending up going smoothly and I was able to show them everything about closing, while listening to their favorite group Nirvana, lol!
Phylisha =)
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