When you ask anyone to name their favorite day of the week, many people will say either Friday, Saturday, or Sunday. I personally believe that Saturdays are the best because you can stay out late Friday and sleep late Saturdays. But when the fall months roll around, Sunday becomes my new favorite day of the week. Most of this has to do with football.... (and possibly the Jets)!
As an avid football fan, I was a little nervous to work on Sundays in fear of missing the big NFL games around the league. But after working my shift two days ago, I'm reassured that Sunday shifts at the Zone may be the highlight of my working week.
First off, there were so many good games on the 1PM time slot. The problem with this is that many people have different opinions on what games they want to watch and what should be the game shown on the big screen. Unfortunately after a problem arose with our cable provider, we found out that we weren't able to show the Eagles game AT ALL at the Zone, causing many fans to be annoyed and upset. Totally understandable. But many seemed to lighten up after we offered them free tokens for the inconvenience. Everyone loves tokens!
Later in the day it was nice to see how everyone scurried in and out routinely for the football games. A customer even came up to me and mentioned how the space was a "great place to hang out with other fans and watch the game in a relaxed setting." It was nice to hear because that's what we're all about - creating a good experience for our guests. Not to mention that I had a great time interacting with all of our customers that day!
After working that Sunday shift, I picked up two lessons. First, anytime you are honest with guests and explain the situation in detail, they tend to be more receptive and understanding. Secondly, people just want to enjoy themselves and have a good time. (And really, what's so bad about that?!)
See you next Sunday for football!!
Until next time,
Lisa
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